FAQs
Wivfy Frequently Asked Questions
Is an account required to shop?
Use the checkout options available on the store. When guest or account checkout is offered, select your preferred option and make sure all contact and delivery details are accurate.
How can I pay?
The currently available payment methods appear at checkout. Options can vary by location, currency, device, or order, so use only a method shown in the secure checkout.
How is payment information handled?
Shopify and the payment providers displayed at checkout process payment details. Wivfy does not store complete card numbers.
What currency applies to my order?
The price and checkout currency are shown before you submit payment. Your bank or card provider may apply exchange rates or conversion fees.
What address details should I provide?
Enter the full recipient name, street address, apartment or unit, city, state or region, postal code, country, and a reachable contact method. Review everything before placing the order.
Can I update or cancel an order?
Email support@wivfy.com promptly with your order number and requested change. Changes or cancellation cannot be guaranteed once processing or dispatch has begun.
When should my order arrive?
Orders are generally processed and dispatched within 3 business days after payment confirmation. Estimated transit is 5–11 business days, so average total fulfillment is 8–14 business days. Weekends and public holidays are not business days, and carrier or customs delays can affect estimates.
Where can I find tracking?
When available, tracking is sent after dispatch. The first carrier scan may take several business days to appear, and split shipments may use separate tracking numbers.
What if an item is damaged, wrong, or missing?
Contact support@wivfy.com promptly with the order number and clear photos of the item and packaging. We will assess the information and explain the next step.
How do returns and refunds work?
Eligible returns may be requested within 30 days after delivery. Products generally need to be unused, unworn, and in their original condition and packaging. Contact us before sending anything back and review the Return & Refund Policy for complete details.
How do I reach Wivfy?
Email support@wivfy.com for assistance with products, orders, delivery, returns, privacy, or store policies.
Standard shipping rates
Standard shipping is free for orders of US$50.00 or more. Orders below US$50.00 have a US$6.99 standard shipping charge. These thresholds are in USD; local-currency amounts are converted where supported. Available delivery methods and final charges appear at checkout.