Refund policy

Return & Refund Policy

Last updated: October 27, 2026

Wivfy aims to make returns straightforward and transparent. Please review the terms below before requesting a return.

30-day return window
You may request a return within 30 days after receiving your item. To be eligible, the item must be unused, unworn, and in the same condition in which it was received, with original packaging, accessories, and proof of purchase.

How to request a return
Email support@wivfy.com with your order number, the item you wish to return, and the reason for the request. Please do not send an item back before receiving return instructions and authorization. We will provide the appropriate return destination after reviewing the request.

Non-returnable items
For health, safety, or legal reasons, personalized goods, perishable goods, gift cards, downloadable products, and opened personal-care or hygiene products cannot be returned unless they arrived defective or incorrect. Final-sale items are not returnable where permitted by law.

Damaged, incorrect, or missing items
Inspect your order promptly. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible with your order number and clear photos of the item and packaging so we can assess the issue and provide an appropriate solution.

Return shipping and original delivery charges
Responsibility for return shipping depends on the reason for the return and applicable consumer law. If the return results from our error or an eligible defect, we will provide instructions for the appropriate remedy. For change-of-mind returns, return shipping and any non-refundable original delivery charges may be deducted where permitted by law. Any applicable cost will be explained before you send the item.

Inspection and refunds
We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed after approval, contact us.

Exchanges
The quickest way to obtain a different item is to request a return and, after approval, place a new order. Where an exchange is available, our support team will explain the process.

Cancellation, address changes, and refused packages
Contact us promptly if you need to cancel or change an address. We cannot guarantee changes after processing or dispatch has begun. Refusing a package does not automatically qualify it for a refund; it will be assessed after it is returned. This policy does not limit any mandatory consumer rights.

Contact
Questions may be sent to support@wivfy.com.